Enforcement Response Register

Tower Insurance Limited

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Parties Tower Insurance Limited
Sections Fair Trading Act 13(g)
Description Tower Insurance Limited overcharged insurance premiums to some of its customers between July 2003 and September 2016 due to incorrectly calculated multi-policy discounts. The Commission’s view was that in doing so, Tower had likely breached section 13(g) of the Fair Trading Act 1986 by making false representations to customers about the amount they were required to pay for insurance. Tower entered into a settlement agreement with the Commission and has agreed to refund affected customers and pay an amount to Citizens Advice Bureau.
Resolution Out of court settlement
Year 2017