Enforcement Response Register

TSB Bank Limited

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Parties TSB Bank Limited
Sections CCCF Act 41, 51, 54(1)
Description TSB Bank Limited self reported three errors in its calculation of fees charged on the early termination of fixed rate home loans (break fees). The errors affected customers charged a break fee between 2008 and February 2016.
Resolution Out Of Court Settlement
Year 2017
Media release TSB Bank to repay customers after miscalculating break fees