Unfair contract terms guidelines

These guidelines set out the Commission’s intended approach to enforcing new provisions of the Fair Trading Act relating to unfair contract terms. These provisions came into force on 17 March 2015.

Unfair contract terms relate to clauses in standard form consumer contracts. The main hallmarks of these contracts are that the terms have been offered to the consumer on a ‘take it or leave it’ basis, and the contracts relate to goods and services that are usually for personal use.

Read the Unfair Contract Terms Guidelines below.

You can read more in the Consumers and unfair contract terms fact sheet.