The event, held at Te Wharewaka Function centre on the Wellington waterfront, brought together speakers from government, ombudsmen schemes and other organisations to talk about problems facing New Zealand consumers and how they can help.
Attendees at the event ranged from budget advisors and Community Law Centre staff, to citizens advice and other consumer organisations, who were all actively engaged in the discussion. Issues with mobile traders seemed to be a focus for a lot of the organisations, with many commenting on how it has sometimes been difficult to resolve disputes with these traders.
Our Consumer Adviser Joanne Kearney was at the event to speak about the Commission’s role in helping consumers to understand their rights when dealing with these problems. This forum is a great way for the community to learn from and share concerns with government agencies and those who deal with consumer issues. We shared stories of our successful work in relation to the mobile trader sector and explained how we work to prevent consumer harm.
The next Consumer Rights Day will be held in Christchurch in early 2017, with the possibility that MBIE may take this travelling event to other areas of the country. Keep an eye on the Consumer Protection Facebook page for information on upcoming events.