Analyst/ Senior Analyst, Telecommunications

The Commerce Commission is New Zealand’s competition, fair trading, consumer credit and economic regulatory agency. Our mission is to make New Zealanders better off by ensuring our markets work well and consumers and businesses are confident participants in those markets.

We are looking for 2 x Analyst/ Senior Analysts to join our Telecommunications team in our Regulation branch. These are permanent positions based in either our Wellington office or Auckland office.

The role

The Telecommunications team is responsible for monitoring and enforcing the Telecommunications Act 2001 which regulates the supply of certain telecommunications services. The purpose of this regulation is to promote competition in telecommunications markets for the long-term benefit of end-users within New Zealand. The Telecommunications industry is a dynamic, interesting and exciting, fast-changing industry.

We are looking for 2 x Analyst/ Senior Analysts with excellent analysis and excellent drafting skills to join the team. Work covers market monitoring and working through recent consumer feedback identifying “pain points” in the retail market that may need to be addressed. This is a close-knit team where you’ll be recognised for your input and advice. As a Senior Analyst, you would also be called upon to mentor and develop team members.

What you will have

Experience working in a fast-paced team environment. You’ll be proactive and solutions-focused and be able to think, write and communicate clearly. You will be inquisitive with sound critical thinking skills and be comfortable presenting to stakeholders at all levels.

You will also have some of the following:

  • the ability to prioritise, focus on high value outputs and resolve challenging problems
  • relationship management skills
  • policy or regulatory experience
  • the ability to understand economic principles and interpret legislation.

A university degree in an analytical field (e.g. accounting, commerce, law, science, or statistics) would be an advantage but is not essential.

What we offer

We value our friendly and collaborative environment where people enjoy interesting work and share a vision of making New Zealanders better off.

We proactively support development through on-the-job learning, conferences and seminars, workshops and training courses, secondments, and study opportunities.

We value work/life balance and are committed to everyone's well-being. We have modern central city offices in Wellington and Auckland. We are proud members of Diversity Works New Zealand and welcome people with the right skills from all backgrounds.

Read more about this in the position descriptions: Analyst, Senior Analyst.

Apply now

If you want to contribute to our vision to make New Zealander’s better off, please apply now by emailing your CV and cover letter through to work@comcom.govt.nz.

For any queries contact Liz Martin on 04 924 3625.  Closing date for applications 23 May 2021.

Screening and Enquiries Team Leader

The Commerce Commission is New Zealand’s competition, fair trading, consumer credit and economic regulatory agency. Our mission is to make New Zealanders better off by ensuring our markets work well and consumers and businesses are confident participants in those markets.

The Commission is going through an exciting period of growth, driven by increases in its functions, duties and powers, and supported by additional Government funding. We are looking for a Screening and Enquiries Team Leader to join our Fair Trading branch. This is a permanent position, based in Wellington.

The role

The Fair Trading branch is responsible for giving effect to the Commission’s functions, powers, and duties under the Fair Trading Act. This includes investigating fair trading and product safety matters, and full accountability for the performance outcomes of the regulatory system.

You will lead and develop a team of Screening and Enquiries Analysts who are the ‘front door’ to our organisation for New Zealanders. They are responsible for capturing, analysing, assessing and triaging over 10,000 complaints each year across all of the Commission’s regulatory areas. Responsible for the screening and enquiries function, you will be accountable for the delivery of your team’s work, projects and initiatives, and oversee the delivery of high quality advice. You will also manage the operational relationship with the MBIE Service Centre in line with the Service Level Agreement.

What you will have

You’ll enjoy collaborating with your team, peers and specialists across the Commission to prioritise the areas of most harm to New Zealand consumers and markets. With your continuous improvement mindset, you’ll bring fresh ideas for how to practically deliver and implement the team’s objectives.

You’ll be an experienced people leader with excellent relationship management skills who thrives on developing capability within your team. With a compliance and investigations background, you’ll ideally bring technical experience in completing screening assessments and knowledge of enforcement frameworks and their practical application.  You will have the experience to engage sensitively with members of the public when required.

You’ll be proactive and solutions-focused and be able to think, write and communicate clearly. You will be inquisitive with sound critical thinking skills and be comfortable presenting to stakeholders at all levels. You will be a team player who thrives in a high paced work environment where your innovative approaches and risk-informed decisions will be supported.

Read more about the skills, experience and knowledge required for this position in the position description.

What we offer

We value our friendly and collaborative environment where people enjoy interesting work and share a vision of making New Zealanders better off.

We proactively support development through on-the-job learning, conferences and seminars, workshops and training courses, secondments, and study opportunities.

We value work/life balance and are committed to everyone's well-being. We have modern central city offices in Wellington and Auckland. We are proud members of Diversity Works New Zealand and welcome people with the right skills from all backgrounds.

Apply now

If you want to contribute to our vision to make New Zealander’s better off, please apply now by emailing your CV and cover letter through to work@comcom.govt.nz.

For any queries contact Liz Martin on 04 924 3625. Closing date for applications 26 May 2021.

Screening and Trends Analyst

The Commerce Commission is New Zealand’s competition, fair trading, consumer credit and economic regulatory agency. Our mission is to make New Zealanders better off by ensuring our markets work well and consumers and businesses are confident participants in those markets.

We are looking for a Screening and Trends Analyst to join our Screening and Analysis team in our Fair Trading branch. This is a permanent position, based in Wellington. The Fair Trading branch is responsible for giving effect to the Commission’s functions, powers, and duties under the Fair Trading Act. This includes investigating fair trading and product safety matters, and full accountability for the performance outcomes of the regulatory system.

The role

You will be a key member of the Screening and Analysis team. This team is the ‘front door’ to our organisation for New Zealanders, responsible for analysing and triaging over 10,000 complaints each year across all of the Commissions regulatory areas and, carrying out proactive analysis to better understand our operating environment.

In this role you will provide high quality insights and analysis to support our screening and prioritisation decision making processes. This will include the creation of dashboards and use of other insight tools. You will add richness to the complaint information with trader and issue history and other relevant contextual information to allow our decision makers to make more informed decisions. You will analyse and report on complaints and enquiry information to identify trends and emerging harms, and respond to information requests from across the organisation to support OIA and media requests.

What you will have

A conceptual thinker and problem solver, you will have the ability to connect the dots and identify trends. You’ll have experience in using information and insights to assist with decision making. You’ll enjoy collaborating with your team and staff to unearth the areas of most harm to New Zealand consumers and markets.

You’ll be proactive and solutions-focused and be able to think, write and communicate clearly. You will be inquisitive with sound critical thinking skills and be comfortable presenting to stakeholders at all levels. You will be a team player who thrives in a high paced work environment where your innovative approaches will be supported. Ideally, you will have a degree in an analytical field, commerce, law, or economics.

Read more about the skills, experience and knowledge required for this position in the position description.

What we offer

We value our friendly and collaborative environment where people enjoy interesting work and share a vision of making New Zealanders better off.

We proactively support development through on-the-job learning, conferences and seminars, workshops and training courses, secondments, and study opportunities.

We value work/life balance and are committed to everyone's well-being. We have modern central city offices in Wellington and Auckland. We are proud members of Diversity Works New Zealand and welcome people with the right skills from all backgrounds.

Apply now

If you want to contribute to our vision to make New Zealander’s better off, please apply now by emailing your CV and cover letter through to work@comcom.govt.nz.Diversity Works logo

For any queries contact Liz Martin on 04 924 3625. Closing date for applications 20 May 2021.

Research and Intelligence Analyst

The Commerce Commission is New Zealand’s competition, fair trading, consumer credit and economic regulatory agency. Our mission is to make New Zealanders better off by ensuring our markets work well and consumers and businesses are confident participants in those markets.

We are looking for a Research and Intelligence Analyst to join our Screening and Analysis team in our Fair Trading branch. The Fair Trading branch is responsible for giving effect to the Commission’s functions, powers, and duties under the Fair Trading Act. This includes investigating fair trading and product safety matters, and full accountability for the performance outcomes of the regulatory system. Based in Wellington, this is a fixed term position through to the end of December 2021.

The role

You will be a key member of the Screening and Analysis team. This team is the ‘front door’ to our organisation for New Zealanders, responsible for analysing and triaging over 10,000 complaints each year across all of the Commissions regulatory areas and, carrying out proactive analysis to better understand our operating environment.

You will analyse data and seek intelligence in the marketplace to uncover the information our Fair Trading, Competition and Consumer Credit branches need for their investigations.

Working closely with the Senior Research and Intelligence Analyst you will support the implementation of the research and intelligence work programme and help create the annual research and intelligence strategy. You will also assist the management team to identify and prioritise advocacy activities.

What you will have

A skilled researcher and highly analytical, you will have experience in research and intelligence analysis as well as a sound understanding of research and intelligence methodologies and data analysis tools. You will be a strategic thinker, who can think about how market trends, changing business models and consumer behaviours may translate to issues of concern for the Commission. You’ll enjoy collaborating with your team and staff to unearth the areas of most harm to New Zealand consumers and markets.

You’ll be proactive and solutions-focused and be able to think, write and communicate clearly. You will be inquisitive with sound critical thinking skills and be comfortable presenting to stakeholders at all levels. You will be a team player who thrives in a high paced work environment where your innovative approaches will be supported. Ideally, you will have a degree in an analytical discipline.

Read more about the skills, experience and knowledge required for this position in the position description.

What we offer

We value our friendly and collaborative environment where people enjoy interesting work and share a vision of making New Zealanders better off.

We proactively support development through on-the-job learning, conferences and seminars, workshops and training courses, secondments, and study opportunities.

We value work/life balance and are committed to everyone's well-being. We have modern central city offices in Wellington and Auckland. We are proud members of Diversity Works New Zealand and welcome people with the right skills from all backgrounds.

Apply now

If you want to contribute to our vision to make New Zealander’s better off, please apply now by emailing your CV and cover letter through to work@comcom.govt.nz.Diversity Works logo

For any queries contact Liz Martin on 04 924 3625. Closing date for applications 20 May 2021.

Principal Policy Analyst

The Commerce Commission is New Zealand’s competition, fair trading, consumer credit and economic regulatory agency. Our mission is to make New Zealanders better off by ensuring our markets work well and consumers and businesses are confident participants in those markets.

The Commission is going through an exciting period of growth, driven by increases in its functions, duties and powers, and supported by additional Government funding.

We are looking for two Principal Policy Analysts to join our Strategy, Governance and Engagement branch. These are newly created, permanent positions, based in Wellington.

The role

Our Strategy, Policy and Performance team leads the monitoring of organisational strategy, policy advice, law reform and implementation, international relations and performance, and works across the Commission on the implementation of cross-organisational initiatives.

In this new role you will be working at the nexus between policy and implementation. You will provide high quality and timely evidence informed policy advice to the Board, Senior Leadership team and Ministers on issues affecting our mandate and function. You will bring a whole of Commission perspective to interagency and international engagement, including working groups, resulting in the production of sound policy advice. You will also lead and support the Commission to implement policy and legislation with clear line of sight to the outcomes sought.

What you will have

You’ll be an experienced and skilled policy professional and have an indepth knowledge of the machinery of government along with excellent relationship management skills. Skilled in drafting policy, you’ll also bring regulatory experience as well as experience in legislative and regulatory law reform.

Used to leading in a project team environment, you’ll be proactive and solutions-focused and be able to think, write and communicate clearly. You will be inquisitive with sound critical thinking skills and be comfortable presenting to stakeholders at all levels, including select committee.

Read more about the skills, experience and knowledge required for this position in the position description.

What we offer

We value our friendly and collaborative environment where people enjoy interesting work and share a vision of making New Zealanders better off.

We proactively support development through on-the-job learning, conferences and seminars, workshops and training courses, secondments, and study opportunities.

We value work/life balance, offer flexible working arrangements, and are committed to everyone's well-being. We have modern central city offices in Wellington and Auckland. We are proud members of Diversity Works New Zealand and welcome people with the right skills from all backgrounds.

Apply now

If you want to contribute to our vision to make New Zealander’s better off, please apply now by emailing your CV and cover letter through to work@comcom.govt.nz.Diversity Works logo

For any queries contact Liz Martin on 04 924 3625. Closing date for applications 20 May 2021.

Adviser, Communications (Internal)

The Commerce Commission is New Zealand’s competition, fair trading, consumer credit and economic regulatory agency. Our mission is to make New Zealanders better off by ensuring our markets work well and consumers and businesses are confident participants in those markets.

We are looking for a Communications Adviser who can work closely with our Communications and Engagement team to effectively manage our internal communications.

The role

Are you energetic and passionate about effective internal communications? Are you a great storyteller? Are you undaunted by the challenge of working with complex information? This role could be for you.

Our busy Communications and Engagement team works across all aspects of internal and external communications including managing a high media profile, website and intranet content, publications and stakeholder relations. This Wellington based role has particular focus on managing our internal communications. However, from time-to-time you will also be involved with a variety of other communications tasks.

What you will have

You will ideally have no less than four years internal communications experience and be a great storyteller. You will have a flair for encouraging communication throughout the organisation and will understand the importance of this in influencing our culture, the way we do things and the way we want to be.

As a team-player you will also need to multi-task, enjoy working in a very busy environment and be able to build strong working relationships at all levels.

What we offer

At the Commission we are passionate about the work we do to make New Zealanders better off. We have a great working environment and culture where everyone is valued.

We are proud members of Diversity Works New Zealand and welcome people with the right skills from all backgrounds. Having excellent people is critical to our success and we prioritise supporting and developing our people to reach their full potential.

We are fully committed to our values of respect, accountability, good judgement, excellence and integrity. We promise interesting and challenging work. We value work/life balance and are committed to everyone's well-being. We are open to flexible working arrangements and place a high value on learning and development so that everyone has the opportunity to develop to their full potential.

Apply now

If this sounds like you and you are keen to work in a great team where chocolate and baking are regularly available, we would love to hear from you. Please send a covering email/letter and a copy of your CV to work@comcom.govt.nz

Closing date for applications is Thursday, 20 May 2021.

For a copy of the position description please click here or to find out more about this opportunity you can call Liz Martin on 04 924 3625.

Adviser, Communications (Digital)

The Commerce Commission is New Zealand’s competition, fair trading, consumer credit and economic regulatory agency. Our mission is to make New Zealanders better off by ensuring our markets work well and consumers and businesses are confident participants in those markets.

We are looking for a Communications Adviser who can work closely with our Communications and Engagement team to effectively manage our website, intranet, social media and other digital channels such as webinars and live streaming.

The role

Are you energetic and passionate about quality communications? Do you have excellent attention to detail? Are you undaunted by the challenge of working with complex information? This role could be for you.

Our busy Communications and Engagement team works across all aspects of internal and external communications including managing a high media profile, website and intranet content, publications and stakeholder relations. This Wellington based role has particular focus on managing our digital channels such as our website, intranet and social media platforms. However, you will also be involved with a variety of communications tasks.

What you will have

You will ideally have no less than two years digital communications experience, understand social media platforms (Facebook, LinkedIn and Twitter), and have a keen eye for detail. You will also need web skills – the ability to operate a CMS is a must.

As a team-player you will also need to multi-task, enjoy working in a very busy environment and be able to build strong working relationships at all levels.

What we offer

At the Commission we are passionate about the work we do to make New Zealanders better off. We have a great working environment and culture where everyone is valued.

We are proud members of Diversity Works New Zealand and welcome people with the right skills from all backgrounds. Having excellent people is critical to our success and we prioritise supporting and developing our people to reach their full potential.

We are fully committed to our values of respect, accountability, good judgement, excellence and integrity. We promise interesting and challenging work. We value work/life balance and are committed to everyone's well-being. We are open to flexible working arrangements and place a high value on learning and development so that everyone has the opportunity to develop to their full potential.

Apply now

If this sounds like you and you are keen to work in a great team where chocolate and baking are regularly available, we would love to hear from you. Please send a covering email/letter and a copy of your CV to work@comcom.govt.nz

Closing date for applications is Thursday, 20 May 2021.Diversity Works logo

For a copy of the position description please click here or to find out more about this opportunity you can call Liz Martin on 04 924 3625.

Facilities Team Leader

The Commerce Commission is New Zealand's competition, consumer and regulatory agency. Our mission is to make New Zealanders better off by ensuring our markets work well and consumers and businesses are confident participants in those markets.

We are looking for an experienced Facilities Team Leader in Wellington who can work closely with our Business Support Manager to establish priorities and work plans for facilities, services and office accommodation projects.

The role

In this role, you will ensure the successful management and delivery of facilities and services for the Commerce Commission. You will take responsibility for managing facilities and services including travel services, office supplies and ensuring our facilities suppliers are performing well. You will also be responsible for delivering our office accommodation projects and our business continuity plans.

What you will have

We are looking for someone who has:

  • A minimum of 3 years commercial property management experience within a large organisation.
  • Demonstrated project management skills.
  • Ability to communicate and present complex ideas in engaging and easy to understand terms.
  • Solid understanding of financial data and support recommendations with quantitative data.
  • Experience in managing multiple contracts, supplier, and service level agreements.
  • Experience in working with internal customers to deliver service and process improvements
  • Expertise in developing key internal and external relationships
  • Experience of managing a team

What we offer

At the Commission we are passionate about the work we do to make New Zealanders better off. We have a great working environment and culture where everyone is valued.

We are proud members of Diversity Works New Zealand and welcome people with the right skills from all backgrounds. Having excellent people is critical to our success and we prioritise supporting and developing our people to reach their full potential.

We are fully committed to our values of respect, accountability, good judgement, excellence and integrity. We promise interesting and challenging work. We value work/life balance and are committed to everyone's well-being. We are open to flexible working arrangements and place a high value on learning and development so that everyone has the opportunity to develop to their full potential.

Apply now

If this sounds like you and you are keen to work in a great team, we would love to hear from you. Please send a covering email/letter and a copy of your CV to work@comcom.govt.nz

Closing date for applications is 5 pm, Sunday 23 May 2021.

Read more about the skills, experience and knowledge required for this position in the position description.