You will find information below about the Commission’s response to COVID-19, consumer rights and business obligations. If you have any questions that are not answered here please get in touch with us using one of the email addresses at the bottom of the page.

Consumer rights FAQs

Information designed to answer some of the questions both consumers and businesses may have about their rights and obligations in relation to COVID-19.

Read more

Responsible Lending

We have developed guidance for lenders who are operating during the COVID-19 pandemic.

This guidance is to assist lenders to apply the provisions of the Credit Contracts and Consumer Finance Act 2003 during the time that the New Zealand economy is affected by COVID-19.

See more

Regulated industries

Many of our regulated industries provide essential goods and services to New Zealanders. As a result of the COVID-19 pandemic we have extended some deadlines for these businesses and given guidance on our approach in these unprecedented times.

Read more

The Commission’s response (message to stakeholders)

No business in New Zealand should feel constrained from doing the right thing for their customers, the safety of their staff and New Zealanders.

Read more

Commission office closure

All our staff will be working from home for the foreseeable future. We will continue business as usual as much as possible.

Our contact centre phone line will not be operating while we implement a system to allow this to be answered remotely. In the meantime, you can us via email or our complaints form.

Key contact points

If you have a question that is not answered here please use the relevant email address below:

General queries –

Media queries –

Competition issues or queries –

Mergers or authorisations –

Regulated industries –