You will find information below about the Commission’s response to COVID-19, consumer rights and business obligations. If you have any questions that are not answered here please get in touch with us using one of the email addresses at the bottom of the page.

Authorisations under the COVID-19 Response (Further Management Measures) Legislation Act

The Commission recognises that businesses may need to take steps to respond to the effects of COVID-19 quickly, and that significant public benefits may be lost, or significant detriments or costs incurred, if these steps are delayed.

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Business collaborations under COVID-19

The purpose of this guidance is to explain to businesses and the public how the Commission will be approaching business collaborations reached in response to COVID-19 that risk contravening the Commerce Act.

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Consumer rights FAQs

Information designed to answer some of the questions both consumers and businesses may have about their rights and obligations in relation to COVID-19.

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Disrupted travel, events and trade

The COVID-19 virus has had a significant impact on both consumers and businesses, with disruptions to travel, trading and events. The virus has many wondering what their rights and obligations are in these situations. We have produced a fact sheet that outlines some of the legal principles that apply to these situations.

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Responsible Lending

We have developed guidance for lenders and borrowers during the COVID-19 pandemic.

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Regulated industries

Many of our regulated industries provide essential goods and services to New Zealanders. As a result of the COVID-19 pandemic we have extended some deadlines for these businesses and given guidance on our approach in these unprecedented times.

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Staying connected during COVID-19

Now more than ever it is important to stay connected and ask for help when you need it. We have put together some frequently asked questions about telecommunications and power to help you.

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The Commission’s response (message to stakeholders)

No business in New Zealand should feel constrained from doing the right thing for their customers, the safety of their staff and New Zealanders.

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Commission office

Our call centre is open Monday to Friday, 8:30am till 5pm and can be contacted on 0800 943 600 or by email

To help keep our phone lines free for urgent matters, we encourage you to make a complaint about a business via our online complaints form.

To speak to someone in one of our offices, call (04) 924 3600.

Key contact points

If you have a question that is not answered here please use the relevant email address below:

General queries –

Media queries –

Competition issues or queries –

Mergers or authorisations –

Regulated industries –