You will find information below about the Commission’s response to COVID-19, consumer rights and business obligations. If you have any questions that are not answered here please get in touch with us using one of the email addresses at the bottom of the page.


Business collaborations under COVID-19

The purpose of this guidance is to explain to businesses and the public how the Commission will be approaching business collaborations reached in response to COVID-19 that risk contravening the Commerce Act.

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Consumer rights FAQs

Information designed to answer some of the questions both consumers and businesses may have about their rights and obligations in relation to COVID-19.

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Disrupted travel, events and trade

The COVID-19 virus has had a significant impact on both consumers and businesses, with disruptions to travel, trading and events. The virus has many wondering what their rights and obligations are in these situations. We have produced a fact sheet that outlines some of the legal principles that apply to these situations.

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Responsible Lending

We have developed guidance for lenders and borrowers during the COVID-19 pandemic.

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Regulated industries

Many of our regulated industries provide essential goods and services to New Zealanders. As a result of the COVID-19 pandemic we have extended some deadlines for these businesses and given guidance on our approach in these unprecedented times.

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Staying connected during COVID-19

Now more than ever it is important to stay connected and ask for help when you need it. We have put together some frequently asked questions about telecommunications and power to help you.

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The Commission’s response (message to stakeholders)

No business in New Zealand should feel constrained from doing the right thing for their customers, the safety of their staff and New Zealanders.

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Commission office closure

All our staff will be working from home for the foreseeable future. We will continue business as usual as much as possible.

Our call centre will be open Monday to Friday from 9am till 12 noon, and from 1pm till 4pm.

To help keep our phone lines free for urgent matters, we encourage you to make a complaint about a business via our online complaints form.


Key contact points

If you have a question that is not answered here please use the relevant email address below:

General queries – contact@comcom.govt.nz

Media queries – communications@comcom.govt.nz

Competition issues or queries – competition@comcom.govt.nz

Mergers or authorisations – competition@comcom.govt.nz

Regulated industries – regulation.branch@comcom.govt.nz