Winter is coming. The days are getting shorter and colder. Powering the tech, keeping us fed, warm and the lights in our homes on, we are depending on power companies more than ever.

Here you can find advice and answers to questions you may have about your telecommunications and power companies.

Now, more than ever, it is important to stay connected and to ask for help when you need it. Power and telecommunications companies are all offering slightly different support to their customers. If you are worried about paying your bills, in the first instance, contact these providers and ask them what your options are.

There is financial support available if your income has been effected by COVID-19. The government’s financial support package includes wage subsidy support, mortgage holidays and business support and an increased winter energy payment.

To find out more see the financial support section of the COVID-19 website or call the free helpline: 0800 779 997.

Regardless of whether you currently receive a benefit Work and Income New Zealand (WINZ) may be able to provide financial assistance, including help with urgent utility bills.


Energy FAQs

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Telecommunications FAQs

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