Here you can find advice and answers to questions you may have about your telecommunications and power companies.

Now, more than ever, it is important to stay connected and to ask for help when you need it. Power and telecommunications companies are all offering slightly different support to their customers. If you are worried about paying your bills, in the first instance, contact these providers and ask them what your options are.

There is financial support available if your income has been effected by COVID-19. The government’s financial support package includes wage subsidy support, mortgage holidays and business support and an increased winter energy payment.

To find out more see the financial support section of the COVID-19 website or call the free helpline: 0800 779 997.

Regardless of whether you currently receive a benefit Work and Income New Zealand (WINZ) may be able to provide financial assistance, including help with urgent utility bills.

Energy FAQs

The Commerce Commission and the Electricity Authority have put together some answers to common questions energy consumers might have during COVID-19.

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Telecommunications FAQs

We have provided answers to commonly asked questions telecommunications consumers might have during COVID-19.

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Tips on how to improve your broadband performance

The need for physical distancing during COVID-19 means that we are relying more than ever on our home and mobile broadband connections to live, learn, work and play.

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