The Commission produces resources to help consumers and the consumer advisory sector. This includes video guidance, fact sheets, brochures and our animated series It's All Good. We also have initiatives like Red Flags, which is a reporting tool to help our work in the lender sector.

We value the contribution from the consumer advisory sector who are in a position to alert us to market practices that may not come to our attention otherwise.

Red Flags

Red Flags is a reporting initiative that we launched to ensure we hear about issues that cause harm to consumers when they borrow money. It aims to help consumer advocates, like budget advisors and community lawyers, better identify lender conduct that may be unlawful and to make a report to us.

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It's All Good animations

Communicating serious messages in an entertaining format, our animated series, It's All Good, aims to raise awareness of consumer rights.

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Printed brochures

The Commission produces guidance brochures to help consumers understand their rights and to help businesses understand their obligations. These are available in a few different languages.

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Make a complaint

If you would like to make a complaint on behalf of someone else, you can use our online form, or call us on 0800 943 600.

Make a complaint now.