The Complaints Snapshot identifies the major themes in consumer complaints submitted to the Commission in the financial year.
These themes are illustrated through speech bubbles which are indicative of complaints we received.
We have released complaint information in this way for two main reasons; we want to make this information more accessible and meaningful to consumers, and we also want to show that every complaint we receive is important to us, even though we do not investigate them all.
Consumer complaints are important to us and we continue to use these as one source of information in prioritising our work. Complaints help us prioritise, but they also show us where consumers and businesses need more information to understand or comply with the law. Complaints inform the advice we give to policy makers. We also hope the information is of assistance to businesses when they are assessing their own compliance.
We therefore value consumers taking the time to submit their complaints to us.