Accessibility quick links

Go to homepage
Skip to main navigation
Menu

Close
Skip to site search
Skip to main content

Tertiary supplementary navigation

News and media
Documents
Careers
Contact us
- English
- Māori
- 中文
- 한국어
- Samoan
- Tongan

Global site search

Global site search form Enter keyword

Report a concern

Commerce Commission main navigation

Consumers
Consumers
Consumers home See more
Consumer reports

Complaints snapshot
Consumer issues report
Lender website review
Unfair contract terms reviews

See more
Dealing with typical situations

Buying goods and services
Borrowing money and buying on credit
Buying an extended warranty

See more
How the Commission helps See more
Product safety and consumer information standards

Baby walkers
Children's nightwear
Children's toys

See more
Read about your consumer rights and business responsibilities in another language

处理典型情况
일반적인 상황 처리
Te whakarite i ngā āhuatanga noa
Faafoeina o tulaga masani e tulai mai
Ko e fai ‘o e fatongia ‘i he tūkunga angamaheni
Resources for consumer advisory sector
Red flags
It's All Good animations
Printed brochures

See more
Your rights as a consumer

Unfair contract terms
Enforcing your rights and dispute resolution
Unconscionable conduct

See more
Business
Business
Business home See more
Avoiding anti-competitive behaviour

What is a competitor?
What is a cartel?
Agreements that substantially lessen competition

See more
Business consultations See more
Credit providers

When consumer credit law applies to your business
The lender responsibility principles

See more
Dealing with typical situations

Selling goods and services
Advertising your product or service
Making accurate claims

See more
Merging or acquiring a company

Applying for a merger clearance
Authorising anti-competitive transactions

See more
Pricing your products or services See more
Resources for consumer advisory sector

Red flags
It's All Good animations
Printed brochures

See more
The Commission's role

Market studies

See more
What happens when you do not comply with the law See more
Your obligations as a business

Product safety standards
What is being 'in trade'?
Unfair contract terms

See more
Your rights as a business

Unfair contact terms
Unconscionable conduct

See more
Regulated industries
Regulated industries
Regulated industries home See more
Airports

Our role in airports
Airports projects

See more
Dairy

Our role in dairy
Dairy projects

See more
Electricity lines

Our role in electricity lines
Electricity lines projects
Electricity lines price-quality paths
Electricity transmission

See more
Fibre

Our role in fibre services
Fibre projects
Fibre price-quality paths
Information disclosure requirements for fibre

See more
Fuel

Our role in the fuel sector

See more
Gas pipelines

Our role in gas pipelines
Gas pipelines projects
Gas pipelines price-quality paths

See more
Grocery See more
Input methodologies

Overview of input methodologies
Input methodologies projects

See more
Our role in regulated industries

Why regulate?
What we do
Which markets are affected?
Levy consultations

See more
Regulatory projects See more
Retail Payment System

Our role in retail payment systems

See more
Telecommunications

Telecommunications updates
Our role in telecommunications
Telecommunications projects
Telecommunications for consumers
Regulated services

See more
Water – Wai See more
Report a concern
Case register
Case register
Case register home See more
Anti-competitive agreement authorisations See more
Anti-competitive conduct See more
Consumer See more
Competitive collaboration See more
Consumer credit See more
Mergers

Clearances
Authorisations
Merger investigations

See more
Regulation See more
News and media

News and media

New and media home See more
Bulletin See more
Commission in the news See more
Media releases See more
Speeches and presentations See more
Documents
About us
About us
Careers See more
Our people

Our structure
Our Board
Our leadership team

See more
Our policies and guidelines

COVID-19
Cyclone Gabrielle

See more
Our role

Market studies

See more
Research

Understanding Stakeholder Perceptions

See more
Requesting official information

Official Information Act register

See more
Strategic planning and accountability reporting

Quarterly snapshot
Annual Report
Performance reports

See more
Submissions made by the Commission See more
Working with other agencies See more
Careers
Subscribe
Contact us

Home
Consumers
Read about your consumer rights and business responsibilities in another language
Ko e fai ‘o e fatongia ‘i he tūkunga angamaheni

Ko e fai ‘o e fatongia ‘i he tūkunga angamaheni

This page was updated1 year ago

处理典型情况
일반적인 상황 처리
Te whakarite i ngā āhuatanga noa
Faafoeina o tulaga masani e tulai mai
Ko e fai ‘o e fatongia ‘i he tūkunga angamaheni

Fakalahi ho’o ‘ilo ki ho’o totonu ‘i he fefakatau’aki - ‘i he ngaahi tūkunga angamaheni ‘i ‘e fai ai ha‘o fakatau.

Ko ho‘o totongi ke fakalōloa ha malu‘i pē ko e uālenitī (extended warranty) ‘o ha koloa kuo ke fakatau ‘i ha‘a ne maumau
Fakatau mei ha kautaha tu‘uaki koloa hikihiki holo pe me‘alele fakatau koloa
Fakatau koloa ‘i he ‘initanetí (online)
Tu‘uaki mo fakatau atu e koloa ‘i he ngaahi ‘api pea mo e fakamāketi ‘aki e telefoni atu (telemāketi)

‘Ū totongi makehe ‘e lava ke ‘eke‘i ‘e ha kautaha nō
Fanga ki‘i fakahinohino ‘i ha‘o nō pa‘anga
Ko e hā ho‘o me‘a ‘e fai kapau ‘oku ke faingata‘a‘ia ke totongi ho mo‘uá

Ako mo ‘ilo ‘a e ngaahi fatongia ‘oku tonu ke ke fai lolotonga ‘a ho‘o fakalele ho‘o pisinisi.

Talaki ha me‘a fekau‘aki mo koe ka ‘oku ‘ikai ke mo‘oni
Fakatau atu ‘o e fakalōloa malu‘i pe uālentī ‘o ha koloa ‘i ha‘a ne maumau (Extended Warranties)
Tu‘uaki mo e fakatau koloa ‘i he telefoní pe a‘u mo hiki mei he ‘api ki he ‘api
Ko hono fakalele ha pisinisi tu‘uaki koloa hikihiki holo (mobile trader)

Ko e hā ‘a e kāteli (cartel)?

Subscribe to our media releases

Footer utility navigation

About us
Case register
- Market studies
- Downloads and documents
News and media
- Media releases
- Subscribe
Using our website

© Commerce commission New Zealand 2024