The workshops were held in Auckland, Wellington and Christchurch, with representatives from Citizens’ Advice Bureau, Consumer New Zealand, health authorities, FinCap financial mentors and members of the Technology Users Association New Zealand attending.

These workshops run alongside a number of other initiatives, including the development of a consumer survey, which will help to identify particular ‘pain points’ and areas where retail service quality could potentially be improved.

All the information collected will help inform the Commission’s approach to improving telecommunications retail service quality under Part 7 of the Telecommunications Act.