1.  Information provided to customers

The draft code proposes that telecommunications companies must inform their home phone customers on new technologies, like fibre and fixed wireless, that these services may not work in a power cut at home.

Providers must inform their customers of the need for a backup to call 111 in a power cut when they move to home phone service on new technology and at least once a year.

Providers must also make this information easily accessible to consumers, eg, on their websites.