Your feedback will help us identify what information we should collect and publish to help consumers compare the quality of services from different providers.

The document on the right has some examples of what we think might be important to consumers and some current phone and broadband experiences that we have seen.

To provide feedback, simply answer the questions below and click submit.

Alternatively, you can email us your feedback or email us your contact details and we will get in touch. Your emails should be sent to with the reference 'Telco feedback' in the subject line.  Make sure to clearly mark any confidential information as we may publish consolidated feedback on our website.

If you are letting us know your organisation’s views, we would prefer that you email us.

We need your feedback by 31 July 2019.

More information on why we are doing this can be found on the Telecommunications retail service quality project page.