The Commission uses specified instructions and templates to get the information we need to make our annual Telecommunications Development Levy (TDL) determination.
The purpose of the Commission 111 Contact Code is to ensure that vulnerable consumers, or persons on their behalf, have reasonable access to an appropriate means of contacting the 111 emergency service in the event of a power failure.
Telecommunications Act gives us powers to improve retail service quality (RSQ) including customer service, faults, installation, contracts, product disclosure, billing, switching, service performance, speed and availability.
From 1 January 2022, price-quality and information disclosure regulations applies to providers of fibre fixed line access services that are regulated under Part 6 of the Telecommunications Act 2001.
Number portability services allow end-users to keep their local and mobile phone numbers when they switch service providers. We reviewed the settings for these services before the previous determination expired in December 2021.
Input methodologies for fibre are the rules, requirements and processes that we are required to develop under Part 6 of the Telecommunications Act. We are currently developing these fibre input methodologies.
