The purpose of the Commission 111 Contact Code is to ensure that vulnerable consumers, or persons on their behalf, have reasonable access to an appropriate means of contacting the 111 emergency service in the event of a power failure.
Telecommunications Act gives us powers to improve retail service quality (RSQ) including customer service, faults, installation, contracts, product disclosure, billing, switching, service performance, speed and availability.
Number portability services allow end-users to keep their local and mobile phone numbers when they switch service providers. We reviewed the settings for these services before the previous determination expired in December 2021.
Input methodologies for fibre are the rules, requirements and processes that we are required to develop under Part 6 of the Telecommunications Act. We are currently developing these fibre input methodologies.