Complaints snapshot 2020/21

The Complaints Snapshot identifies the major themes of consumer complaints submitted to the Commission during the year.

Read more

Consumer issues report

Our Consumer Issues report identifies current issues and emerging risks that have the potential to affect markets or consumers.

Read more

Lender website review

The Commission has released a report detailing the findings of its review of 215 lenders’ websites for compliance with disclosure rules.

Read more

Mobile Trader 2014/15 Project

In August 2015, we released a report detailing the findings of our year-long project looking at mobile traders, commonly known as truck shops.

Read more

Unfair contract terms reviews

Unfair contract terms provisions are designed to protect consumers from contract terms that create a significant imbalance of rights or obligations.

Read more