The duty requires directors and senior managers of consumer credit providers, including mobile traders selling goods on credit, to exercise due diligence to ensure that the creditor complies with its duties and obligations under the Credit Contracts and Consumer Finance Act (CCCF Act).

The due diligence duty is an important new obligation as it obliges and incentivises individual corporate officers to drive a culture of compliance with the CCCF Act from the top down.

We have developed guidance which helps to explain which directors and senior managers are subject to the duty of due diligence and provides information to help them understand what it means for them.

Read the due diligence guidance PDF (668 KB)

Lenders seminar 2021

Watch the lenders seminar on due diligence to find out more about this new obligation.

See all of the 2021 lender seminar presentations on our website.