Accessibility quick links

  • Go to homepage Commerce Commission
  • Skip to main navigation
    Menu
    Close
  • Skip to site search
  • Skip to main content

Tertiary supplementary navigation

  • News and media
  • Documents
  • Determinations
  • Contact us
    • English
    • Māori
    • 中文
    • 한국어
    • Samoan
    • Tongan

Global site search

Global site search form
Make a complaint

Commerce Commission main navigation

  • Consumers

    Consumers

    Consumers home See more
    Consumer quiz See more
    Consumer reports
    • Complaints snapshot
    • Consumer issues report
    • Lender website review
    • Unfair contract terms reviews
    See more
    Dealing with typical situations
    • Buying goods and services
    • Borrowing money and buying on credit
    • Buying an extended warranty
    See more
    How the Commission helps See more
    Product safety and consumer information standards
    • Baby walkers
    • Children's nightwear
    • Children's toys
    See more
    Read about your consumer rights and business responsibilities in another language
    • 处理典型情况
    • 일반적인 상황 처리
    • Te whakarite i ngā āhuatanga noa
    • Faafoeina o tulaga masani e tulai mai
    • Ko e fai ‘o e fatongia ‘i he tūkunga angamaheni
    • Resources for consumer advisory sector
    • Red flags
    • It's All Good animations
    • Printed brochures
    See more
    Your rights as a consumer
    • Unfair contract terms
    • Enforcing your rights and dispute resolution
    See more
  • Business

    Business

    Business home See more
    Avoiding anti-competitive behaviour
    • What is a competitor?
    • What is a cartel?
    • Agreements that substantially lessen competition
    See more
    Business consultations See more
    Dealing with typical situations
    • Selling goods and services
    • Advertising your product or service
    • Making accurate claims
    See more
    Merging or acquiring a company
    • Applying for a merger clearance
    • Authorising anti-competitive transactions
    See more
    Pricing your products or services See more
    Resources for consumer advisory sector
    • Red flags
    • It's All Good animations
    • Printed brochures
    See more
    The Commission's role
    • Market studies
    See more
    What happens when you do not comply with the law See more
    Your obligations as a business
    • Product safety standards
    • What is being 'in trade'?
    • Unfair contract terms
    See more
    Your responsibilities if you provide credit
    • When consumer credit law applies to your business
    • The lender responsibility principles
    See more
  • Regulated industries

    Regulated industries

    Regulated industries home See more
    Airports
    • Commission's role in airports
    • Airports projects
    See more
    Dairy
    • Commission's role in dairy
    • Dairy projects
    See more
    Electricity lines
    • Commission's role in electricity lines
    • Electricity lines projects
    • Electricity lines price-quality paths
    • Electricity transmission
    See more
    Gas pipelines
    • Commission's role in gas pipelines
    • Gas pipelines projects
    • Gas pipelines price-quality paths
    See more
    Input methodologies
    • Overview of input methodologies
    • Input methodologies projects
    See more
    Our role in regulated industries
    • Why regulate?
    • What we do
    • Which markets are affected?
    See more
    Regulatory projects See more
    Telecommunications
    • Commission's role in telecommunications
    • Telecommunications projects
    • Telecommunications for consumers
    • Regulated services
    See more
  • Make a complaint
  • Case register

    Case register

    Case register home See more
    Anti-competitive agreement authorisations See more
    Anti-competitive conduct See more
    Consumer See more
    Competitive collaboration See more
    Consumer credit See more
    Mergers
    • Clearances
    • Authorisations
    • Merger investigations
    See more
    Regulation See more
  • Regulatory projects
  • News and media

    News and media

    New and media home See more
    Bulletin See more
    Commission in the news See more
    Media releases See more
    Speeches and presentations See more
  • Documents
  • About us

    About us

    Careers
    • Current vacancies
    • Our recruitment process
    See more
    Our people
    • Our structure
    • Our Board
    • Our leadership team
    See more
    Our policies and guidelines See more
    Our priorities See more
    Our role
    • Market studies
    See more
    Our vision and strategy See more
    Requesting official information
    • Official Information Act register
    See more
    Strategic planning and accountability reporting
    • Annual Report
    • Performance reports
    See more
    Submissions made by the Commission See more
    Working with other agencies See more
  • Careers
  • Subscribe
  • Contact us
  1. Home
  2. Business
  3. Dealing with typical situations

Dealing with typical situations

This page was updated1 year ago

Share

Do you have an issue or problem you need to solve? Below are some typical situations you may come across while running your business.

  • The Commission's role
  • Your obligations as a business
  • What happens when you do not comply with the law
  • Pricing your products or services
  • Your responsibilities if you provide credit
  • Dealing with typical situations
    • Advertising your product or service
    • Construction and property
    • Debt collection
    • Making accurate claims
    • Meeting with competitors to discuss pricing
    • Mobile trading and door-to-door selling
    • Offering credit or finance
    • Offering layby sale agreements
    • Online reviews
    • Quotes, estimates and invoicing
    • Running competitions and promotions
    • Selling extended warranties
    • Selling goods and services
    • When a consumer or competitor raises a complaint
  • Avoiding anti-competitive behaviour
  • Merging or acquiring a company
  • Consumer reports
  • Resources for consumer advisory sector
  • Make a complaint
  • Business consultations
  • Business documents

  • Advertising your product or service

    Advertising your product
    or service

  • Construction and property

    Construction and property

  • Debt collection

  • Making accurate claims

    Making accurate claims

  • Meeting with competitors

    Meeting with competitors
    to discuss pricing

  • Mobile trading and door-to-door sales

    Mobile trading and
    door-to-door selling

  • Offering credit or finance

    Offering credit or finance

  • Offering layby sale
    agreements

  • Online reviews

  • Quotes, estimates and invoices

    Quotes, estimates and
    invoicing

  • Competitions, special offers and trials

    Running competitions and promotions

  • Buying extended warranties

    Selling extended
    warranties

  • Selling goods and services

    Selling goods and services

  • Complaints about businesses

    When a consumer or competitor raises a complaint

Subscribe to our media releases

Subscribe to our media releases

Close subscribe form

Sign up to receive the Commerce Commission's media releases

Contact details
Subscribe to our media releases
Subscribe to Bulletin

Subscribe to Bulletin

Close subscribe form
Contact details

Sign up to receive the Commerce Commission's e-newsletter Bulletin

Subscribe to Bulletin

Footer utility navigation

  • About us
    • Contact us
    • Careers
    • Our people
    • Requesting official information
  • Case register
    • Market studies
    • Downloads and documents
  • News and media
    • Media releases
    • Speeches and presentations
    • Subscribe
  • Using our website
    • Disclaimer
    • Copyright
    • Accessibility
    • Privacy
New Zealand government

© Commerce commission New Zealand 2019