One New Zealand Group Limited

The High Court has ordered One New Zealand Group Limited (One NZ) to pay a penalty of $1.1 million for breaching its obligations under the 111 Contact Code (the Code). The Court found that One NZ committed ten breaches of the Code related to information disclosure, record keeping, and regular customer outreach between 2021 and 2023. The Code is designed to protect vulnerable consumers who rely on a retail landline service for emergency calling, which does not work during a power outage.