Complaints snapshot 2018/19

The Complaints Snapshot identifies the major themes in consumer complaints submitted to the Commission in the financial year.

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Consumer issues report

Our Consumer Issues report identifies current issues and emerging risks that have the potential to affect markets or consumers.

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Lender website review

The Commission has released a report detailing the findings of its review of 215 lenders’ websites for compliance with disclosure rules.

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Mobile Trader 2014/15 Project

In August 2015, we released a report detailing the findings of our year-long project looking at mobile traders, commonly known as truck shops.

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Unfair contract terms reviews

Unfair contract terms provisions are designed to protect consumers from contract terms that create a significant imbalance of rights or obligations.

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