Accessibility quick links

Go to homepage
Skip to main navigation
Menu

Close
Skip to site search
Skip to main content

Tertiary suplimentary navigation

News and media
Documents
Determinations
Contact us

Global site search

Global site search form Enter keyword

Make a complaint

Commerce Commission main navigation

Consumers
Consumers
Consumers home See more
Dealing with typical situations

Buying goods and services
Borrowing money and buying on credit
Buying an extended warranty

See more
Your rights as a consumer

Unfair contract terms
Enforcing your rights and dispute resolution

See more
How the Commission helps See more
Product safety and consumer information standards

Baby walkers
Children's nightwear
Children's toys

See more
Consumer reports

Consumer issues report
Lender website review
Unfair contract terms reviews

See more
Resources for consumer advisory sector

Red flags
It's All Good animations
Printed brochures

See more
Read about your consumer rights and business responsibilities in another language

处理典型情况
일반적인 상황 처리
Te whakarite i ngā āhuatanga noa
Faafoeina o tulaga masani e tulai mai
Ko e fai ‘o e fatongia ‘i he tūkunga angamaheni

See more
Consumer quiz See more
Business
Business
Business home See more
Dealing with typical situations

Selling goods and services
Advertising your product or service
Making accurate claims

See more
Your obligations as a business

Product safety standards
What is being 'in trade'?
Unfair contract terms

See more
The Commission's role

Market studies

See more
Your responsibilities if you provide credit

When consumer credit law applies to your business
The lender responsibility principles

See more
Pricing your products or services See more
What happens when you do not comply with the law See more
Avoiding anti-competitive behaviour

What is a competitor?
What is a cartel?
Agreements that substantially lesson competition

See more
Merging or acquiring a company

Applying for a merger clearance
Authorising anti-competitive transactions

See more
Resources for consumer advisory sector

Red flags
It's All Good animations
Printed brochures

See more
Regulated industries
Regulated industries
Regulated industries home See more
Our role in regulated industries

Why regulate?
What we do
Which markets are affected?

See more
Telecommunications

Commission's role in telecommunications
Telecommunications projects
Telecommunications for consumers
Regulated services

See more
Electricity lines

Commission's role in electricity lines
Electricity lines projects
Electricity lines price-quality paths
Electricity transmission

See more
Gas pipelines

Commission's role in gas pipelines
Gas pipelines projects
Gas pipelines price-quality paths

See more
Airports

Commission's role in airports
Airports projects

See more
Dairy

Commission's role in dairy
Dairy projects

See more
Input methodologies

Overview of input methodologies
Input methodologies projects

See more
Regulatory projects See more
Make a complaint
Case register
Case register
Case register home See more
Mergers

Clearances
Authorisations
Merger investigations

See more
Consumer See more
Consumer credit See more
Anti-competitive conduct See more
Anti-competitive agreement authorisations See more
Competitive collaboration See more
Regulation See more
Regulatory projects
News and media

News and media

New and media home See more
Media releases See more
Commission in the news See more
Bulletin See more
Speeches and presentations See more
Documents
About us
About us
Our role

Market studies

See more
Our vision and strategy See more
Our priorities See more
Our people

Our structure
Our Board
Our leadership team

See more
Strategic planning and accountability reporting

Annual Report
Performance reports

See more
Careers

Current vacancies
Our recruitment process

See more
Requesting official information

Official Information Act register

See more
Working with other agencies See more
Our policies and guidelines See more
Submissions made by the Commission See more
Careers
Subscribe
Contact us

Home
Consumers
Dealing with typical situations

Dealing with typical situations

This page was updated1 month ago

Share

Do you have an issue or problem you need to solve? Below are some typical situations that consumers often find themselves in.

How the Commission helps
Your rights as a consumer
Dealing with typical situations
Product safety and consumer information standards
Consumer reports
Resources for consumer advisory sector
Make a complaint
Consumer quiz
Read about your consumer rights and business responsibilities in another language

Anti-competitive behaviour by businesses
Appliance and electronic purchases
Borrowing money and buying on credit
Buying a car

Buying an extended warranty
Buying event tickets
Buying goods and services
Buying safe goods
for children

Construction and property
Debt collection
Electricity and gas
Gift cards and vouchers

Household contracts and bills
Leisure and travel
Mobile traders and
door-to-door sales
Parking

Petrol pricing
Phone and broadband
Pyramid schemes
Returns and refunds

Scams
Selling goods privately

Subscribe to our media releases

Subscribe to our media releases

Close subscribe form

Sign up to receive the Commerce Commission's media releases

Contact details

Email address

First name

Last name

Organisation

All media releases
All regulation
All competition
Airports
Dairy
Electricity
Gas
Telecommunication
Anti-competitive practices
Consumer credit
Mergers and acquisitions
Fair trading

Subscribe to our media releases

Subscribe to Bulletin

Subscribe to Bulletin

Close subscribe form

Contact details

Sign up to receive the Commerce Commission's e-newsletter Bulletin

Email address

First name

Last name

Organisation

Subscribe to Bulletin

Footer utility navigation

About us
Case register
- Market studies
- Downloads and documents
News and media
Using our website

© Commerce commission New Zealand 2019