Resources for consumer advisory sector
This page was updated3 months ago
We work with the consumer advisory sector to ensure we hear about the issues that cause consumers harm and to protect the wider community from unlawful trade practices.
Red Flags is a resource designed specifically for consumer advisers such as financial mentors, and others helping people in debt. It is intended to empower advisers to better identify unlawful conduct and assist their clients to resolve problems with lenders. It also enables the identification of potential non-compliance and to report it to the Commission.
Changes to the Credit Contracts and Consumer Finance Act and Fair Trading Act mean the It’s All Good programme’s videos and supporting resources are out of date and may be misleading.
The Commission produces guidance brochures to help consumers understand their rights and to help businesses understand their obligations. These are available in a few different languages.