The Commission produces resources to help consumers and the consumer advisory sector. This includes video guidance, fact sheets, brochures and our animated series It's All Good. We also have initiatives like Red Flags, which is a reporting tool to help our work in the lender sector.

We value the contribution from the consumer advisory sector who are in a position to alert us to market practices that may not come to our attention otherwise.

Red Flags

Red Flags is a resource designed specifically for consumer advisers such as financial mentors, and others helping people in debt. It is intended to empower advisers to better identify unlawful conduct and assist their clients to resolve problems with lenders. It also enables the identification of potential non-compliance and to report it to the Commission.

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It's All Good animations

Changes to the Credit Contracts and Consumer Finance Act and Fair Trading Act mean the It’s All Good programme’s videos and supporting resources are out of date and may be misleading.

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Printed brochures

The Commission produces guidance brochures to help consumers understand their rights and to help businesses understand their obligations. These are available in a few different languages.

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More resources

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Make a complaint

If you would like to make a complaint on behalf of someone else, you can use our online form, or call us on 0800 943 600.

Make a complaint now.