This transparency statement explains how we use and engage on social media.
We see social media as an important way we can communicate with businesses, consumers, and other organisations that may be interested in or affected by our work. So, we want to make it as easy as possible for you to engage with us through social media.
In addition to this transparency statement, we encourage you to read each channel's terms of use. By using or accessing our social media pages, you are considered to have consented to the terms of use for that particular social media channel and our individual page or account.
How we use social media, and for what purposes
The Commission uses social media — Facebook, Twitter, LinkedIn, and YouTube — to communicate and engage with the public about a range of topics related to our work, including:
laws we enforce and what businesses can do to comply with them
opportunities to have input
new guidance or resources for businesses
changes to legislation or regulations that will impact businesses and consumers
the outcome of investigations we have taken, often as a reminder to businesses of their obligations or to remind consumers about their rights.
We also sometimes use social media to research or contact organisations and individuals as part of our work.
Moderating comments, and responding to comments and messages
Posts to our social media channels will be moderated by the Commission’s digital team, according to each channel’s terms of use.
We welcome your feedback and ask that you remain respectful in your comments and in responding to comments from other users. We take privacy seriously, so we can’t respond to questions about your personal situation on social media.
Comments that violate our terms of use will be removed, including comments that:
contain private details or information
use inappropriate language (swearing or profanity)
are sexist, racist, misogynistic, or homophobic
are spam, link to third party scam material, or link to unofficial sites
spread misinformation
are gang or hate-group affiliated
personally attack an individual at the Commission.
Repeat offenders who breach our policies will be blocked.
We aim to respond to comments and messages within 24 hours. Comments and messages received over the weekend will be responded to on the next working day.
Raising concerns about our use of social media
If you are concerned about anything we have posted or our moderation of content on one of our social media channels, please contact us at website@comcom.govt.nz.
Any concerns or complaints sent to us will be treated in confidence and managed in line with our process for managing complaints about the Commission.
Other social media content
The Commission follows a number of individuals and organisations on social media, and occasionally likes and shares content from other social media accounts. In doing so, the Commission is not necessarily endorsing the views expressed by those individuals or organisations.
