The retail payment system performs a critical function for the New Zealand economy for businesses and consumers alike. Every time anyone buys something, gets paid, transfers money or uses an ATM, they are using the retail payment system. It is the most commonly used financial service in Aotearoa New Zealand.

The retail payment system is made up of multiple payment networks – including debit and credit card networks, bank transfer networks, digital wallet networks and buy now, pay later networks.

The role of the Commission

The Retail Payment System Act 2022 (the Act) enables us to monitor the retail payment system, and regulate designated retail payment networks, for the long-term benefit of New Zealand businesses and consumers who rely on it every day to buy and sell goods and services.

Visa and Mastercard networks have initially been categorised as ‘designated networks’ by the Act. Where a network is designated, this means the Commission has powers to:

  • determine how prices can be set or expressed – an ‘initial pricing standard’ has already been set under the Act that limits ‘interchange fees’
  • require greater transparency of certain information
  • allow other participants to access aspects of the network.

We also have powers to issue merchant surcharging standards for any network to ensure surcharges for payment services such as credit cards or contactless payments reflect the actual cost of providing that payment option.

Read more

Our role under the Retail Payment System Act 2022 PDF (722 KB)

Work programme

Our work programme, including indicative timing is set out in the below document. This remains subject to change as the programme moves forward, including the need to exercise our statutory powers to address any urgent or important issues that may arise.

Read more

Retail Payment System programme of work update – 20 March 2023 PDF (232 KB)

We want to hear from you – Proposal to recommend designation of the interbank payment network

The Commission wants to see consumers and businesses benefiting from new ways to pay between bank accounts for online and in-person payments. We are seeking views on a proposal to recommend to the Minister of Commerce and Consumer Affairs the designation of the interbank payment network. This proposal seeks to confront barriers to new payment options that are likely to be more secure, more convenient and reduce costs for businesses and consumers.

Submissions close 4pm, 10 May 2024.

Consultation paper Submission (word doc) Submission (survey)

Initial pricing standard

‘Interchange fees’ are a significant component of the fees businesses pay to accept payments on the Mastercard and Visa networks. These fees are paid between payment service providers (usually banks) and are a cost that is passed to businesses as part of their merchant service fee for accepting credit cards and online or contactless debit cards that use these networks.

The initial pricing standard (IPS) for the Mastercard and Visa credit and debit networks came into force on 13 November 2022. The IPS limits the interchange fee for certain credit and debit transactions.

On 15 December 2022, we published guidance on the IPS. The guidance explains the obligations of network participants, particularly Mastercard, Visa, and issuers and acquirers within their networks, under the interchange fee limits.

To complement the guidance, on 2 May 2023, we published a paper which describes the information we consider relevant to assess whether the IPS is being complied with and explains our approach to monitoring compliance with the standard.

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This view shows the latest stage in the project. Click on the circled dates to see details. Navigate to other months, or scroll down, to see all stages.

Note: these dates are indicative only and are subject to change.

  • 27 Mar 2024

    Completed

    Retail Payment System – Consultation on our proposal to recommend designation of the interbank payment network

    See documents

  • 22 Feb 2024

    Completed

    Retail payment system – update on our payments between bank accounts work

    See documents

  • 01 Nov 2023

    Completed

    Submissions on the Payments between bank accounts - Request for views paper

    See documents

  • 31 Jul 2023

    Completed

    Payments between bank accounts – request for views

    See documents

  • 02 May 2023

    Completed

    Monitoring compliance with the initial pricing standard

    See documents

  • 20 Mar 2023
  • 15 Dec 2022

    Completed

    Guidance on the initial pricing standard and response to submissions published

    See documents

  • 13 Oct 2022

    Completed

    Submissions on the draft guidance on the initial pricing standard due

    See documents

  • 19 Sep 2022
  • 07 Sep 2022

    Completed

    Draft guidance on the initial pricing standard published

    See documents

  • 18 May 2022

    Completed

    Open letter to retail system participants

    See documents

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