Is your mobile plan right for you? Telcos could do more to tell you
Consumer NZ and the Commerce Commission encourage mobile providers to be more proactive in helping users choose the right plan.
Read moreTelecommunications
This page was updated1 year ago
We work to ensure fixed-line (broadband) and mobile markets are competitive through regulation of wholesale telecommunication services and our monitoring of how the retail market is performing.
Our role in telecommunications
We work to ensure broadband and mobile markets are competitive through regulation of wholesale telecommunications services and our monitoring of how the retail market is performing.
Telecommunications updates
These updates provide an overview of the telecommunications work we do.
Projects
Here you will find telecommunications projects we are currently working on and those we have completed.
Telecommunications for consumers
The world of telecommunications can be complex. Our consumer advice is designed to provide you with information to help you make informed purchasing decisions, enter into a fair contract with your provider, ensure you receive accurate and understandable bills, and provide advice about where to turn if things go wrong.
Register of Chorus' non-retail users
As a telecommunications provider, you must make an application if you wish to be supplied services from Chorus.
Register of eligible persons
As a telecommunications provider (or a future telecommunications provider), you must make an application to be added to the register of eligible persons if you wish to be able to vote on certain draft telecommunications access codes.
Regulated services
Under the Telecommunications Act, some services that telecommunications firms provide to each other are regulated to help promote competition in the market for the benefit of consumers. The Commission is responsible for determining the terms of supply for these services.
Monitoring telecommunications markets
As part of our regulatory role, we actively monitor telecommunications markets and produce reports on how they are performing and developing.
Industry levy and service obligations
The telecommunications industry makes financial contributions to the Government through a compulsory levy. This funding is used to improve New Zealand's telecommunications infrastructure and provide certain services such as assistance for the deaf and hearing or speech impaired.