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Business

The Commerce Commission is New Zealand’s competition and consumer watchdog. We enforce competition law so that markets are competitive, and consumers are well informed and protected.

Your obligations as a business

As a business, there are rules in the Fair Trading Act that apply to all aspects of promoting and selling goods and services – from advertising and pricing to sales techniques.

Consumer information standards

To help consumers make informed decisions when buying and caring for goods, there are information standards in place requiring suppliers to disclose information.

Fibre content labelling

Clothing or fabric products must have labels that list the fibres, and the percentages or amounts of the different fibres, in the product.

Country of origin labelling

All new clothing and footwear you sell must have a label that tells consumers where the product was made.

Care labelling

New clothing, household fabrics and furnishings must have a label that gives consumers information about how to care for that type of good.

Water efficiency labels

Certain products must have water efficiency rating labels displayed next to them when being sold in New Zealand.

All motor vehicle traders selling used motor vehicles must ensure every vehicle has an accurate and complete Consumer Information Notice (CIN) attached to it. If selling online, the CIN must be displayed within the advertisement for that vehicle.

What are consumer information regulations and standards?

Consumer information regulations set consumer information standards that suppliers of products must comply with. They are intended to ensure that consumers are provided with information that helps them make informed decisions when purchasing and caring for a product.

Contracting out of the Fair Trading Act

As a trader, you cannot contract out of your obligations to consumers under the Fair Trading Act.