This privacy notice applies to personal information collected on the Commerce Commission's website, www.comcom.govt.nz.
Purpose
This privacy notice relates to the personal information collected by the Commerce Commission (Commission) for the purpose of fulfilling our functions as New Zealand’s primary competition, fair trading, consumer credit, and economic regulatory agency.
Scope
The notice relates to information collected by the Commission via this website and other means such as when you contact us by email or when we collect information in the course of conducting our investigations, assessments, and research.
Collection and use of personal information
We collect personal information from you, including information about your:
name
contact information
location
issues and enquiries about third parties
interactions with us
computer or network (eg, IP address, as the origin of your online contact with us).
We only use your personal information for the purpose specified at the point of collection, such as:
receiving and responding to consumer enquiries
conducting investigations
corresponding with you
analysing website performance.
Providing some information is optional. If you choose not to enter your contact details, we'll be unable to follow up with our enquiries (for example, to respond to your enquiry).
Call recordings
If you call us on our Enquiries number (0800 943 600), this call is received and managed by the Ministry of Business, Employment and Innovation, who are acting as our agent. They record the call to help us provide you better service.
Calls are recorded:
for staff training purposes, to help us improve the quality of the service we provide and to ensure the information we give you is consistent and accurate
to ensure we have an accurate record of your call
to enable the call to be transcribed if that is necessary.
We will only retain personal information until no longer necessary and according to our legal requirements.
Disclosure of personal information
We will not give your personal information to other Government agencies, private sector organisations or anyone else unless one of the following applies:
you have consented
it is otherwise required or authorised by the Privacy Act or any other law
it will be used in a way that will not identify you (for example, statistical or research purposes).
Use and disclosure of personal information
We keep your information safe by storing it in secure files and limiting staff access to data if their role does not require it.
We keep your information in accordance with our obligations under the Public Records Act 2005.
Privacy on this website
The Commission collects statistical information about your visit to help improve the site. This information is aggregated and doesn't identify you personally. It includes:
your IP address
the search terms you used
the pages you accessed on this website and the links you clicked on
the date and time you visited the website
the referring site (if any) through which you clicked through to this site
your operating system (eg, Windows, Mac OS X)
the type of web browser you use (eg, Google Chrome, Internet Explorer)
other things like your screen resolution and the language setting of your browser.
This site generates persistent session cookies for the purpose of monitoring site usage. The cookies don't collect personal information. You can disable them or clear them out of your web browser without affecting your ability to use the site.
If you choose to use this website to provide your contact details to subscribe to updates from the Commission, your personal information will be collected by a third party service provider, using its proprietary software, and acting on behalf of the Commission. That third party service provider is MailChimp. Subscription to updates is optional and users can unsubscribe at any time.
Rights of access and correction
Under the Privacy Act, you have the right to access and to request correction of any of your personal information held by the Commerce Commission. If you would like to see the personal information relating to you that the Commerce Commission has stored, or to change such personal information, or if you have any concerns regarding your privacy, please contact us at the address set out below.
The Commerce Commission will require proof of your identity before being able to provide you with any personal information.
Privacy notice queries and concerns
If you have any queries or concerns about our privacy notice, or if you would like to be removed from any Commerce Commission mailing list or similar service, please contact:
