Make a complaint
If you think a business or person isn't complying with one of the laws we enforce, you can make a complaint to us.
- Fair Trading Act which prohibits false and misleading behaviour by businesses
- Credit Contracts and Consumer Finance Act which protects consumers when they borrow money or buy goods on credit
- Commerce Act which prohibits anti-competitive mergers and behaviour.
Make a complaint
If you think a business or person isn't complying with one of the laws we enforce, you can make a complaint to us.Make a complaint now
Alternatively you can call us on 0800 943 600 or email firstname.lastname@example.org.
Reporting cartel conduct
Make a complaint about the Commerce Commission
If you have concerns about the way the Commission has handled an investigation or matter, you can make a complaint to us.
Who else can help?
There are other organisations that may be able to assist you in resolving your issue.
Getting your money back
Sometimes following an investigation we are able to achieve financial redress for affected consumers, however we are not a dispute resolution service. You may need to take your own action if you want your individual issue to be resolved, such as getting your money back.
Contact the Disputes Tribunal.
Financial products and services
The Banking Ombudsman can look into most types of banking-related complaints and provide information on banking related matters, www.bankomb.org.nz.
To find a budget advice service near you, go to the National Building Financial Capability Charitable Trust website.
You can also contact MoneyTalks, a free, confidential and non-judgemental helpline on 0800 345 123 or visit www.moneytalks.co.nz.
Understanding your rights and responsibilities
For free advice to know and understand your consumer rights and obligations and how to use this information to get the best outcomes contact a Citizens Advice Bureau near you.