Commission's role in electricity lines
Getting power to your home or business is a complex process. Electricity is first generated from a variety of sources, before being transmitted across the national grid, distributed down the power lines and sold to you. More than 50 businesses across New Zealand play their part in that process.
- Competition and consumer protection laws
- What we can and can't do
- What other organisations are there?
- Regulation of transmission and distribution services
What we can do
- Look into concerns an electricity business has misled or deceived you in certain situations. We may use this information to open an investigation.
- Look into concerns an electricity business is using its market power to drive a competitor out of business or to prevent a new competitor from starting up.
- Provide information to consumers and the industry about how distribution businesses and Transpower are performing.
- Set the maximum revenue that some distribution businesses and Transpower can charge and require them to meet certain quality standards.
- Require distribution businesses and Transpower to publish information about their performance.
What we can't do
- Tell electricity retailers what they can and can’t charge their customers.
- Control what distribution businesses or Transpower charge individual customers or groups of customers.
- Get involved in a dispute between you and your electricity retailer or distribution business.
- Take action on your behalf. While your complaint may spark an investigation, we won’t be acting on your behalf – we’ll be acting in the wider public good.
The Electricity Authority
Utilities Disputes Ltd
Consumer-owned electricity distribution businesses that meet certain criteria are exempt from price-quality regulation.
As part of our commitment to greater transparency and increasing the public's understanding of what we do and how we do it, we publish our priorities for each financial year.