With New Zealand transitioning away from copper-based services, including those delivered by Spark’s public switched telephone network (PSTN), consumers will be required to switch to alternative access technologies such as fibre, hybrid fibre-coaxial cable, wireless broadband and mobile, in order to retain a telecommunications service.
The Commission is required to review each industry dispute resolution scheme at least once every 3 years and provide any recommendations to the scheme provider on how to improve the scheme.
Mobile Termination Access Services (MTAS) are wholesale services that a mobile network operator needs to enable its subscribers to communicate (either by way of a voice call or SMS) with subscribers of another mobile network.
The Telecommunications Act gives us powers to improve retail service quality (RSQ) including customer service, faults, installation, contracts, product disclosure, billing, switching, service performance, speed and availability.
We conducted a review of nearly 80,000 anonymous consumer bills, engaging Schiff Consulting to analyse how residential consumers buy and use mobile plans, add-ons and causal rates for data, mins and SMS.
The mobile termination access service (MTAS) is a wholesale service supplied by a mobile network operator (MNO) which allows customers on other networks to communicate (either by way of a voice call or SMS) with customers of that MNO.
The purpose of the Commission 111 Contact Code is to ensure that vulnerable consumers, or persons on their behalf, have reasonable access to an appropriate means of contacting the 111 emergency service in the event of a power failure at their premises.
In November 2018 the Act was amended by the Telecommunications (New Regulatory Framework) Amendment Act 2018. The amendments to the Act required the Commerce Commission to make the Code by 1 January 2022.
