The Commerce Commission is New Zealand’s consumer watchdog enforcing the law to ensure businesses trade fairly and lend responsibly.
In this section
When you buy goods or services in New Zealand you are protected by consumer laws. The Commission enforces some of these laws including ones that give you rights when you borrow money or buy goods on credit.
It is important that as a consumer, you know your rights.
Whether you are buying goods or services in a shop, online, over the phone, or signing up to a consumer loan, you have rights.
Do you have a particular issue or problem you need to solve? We cover typical situations that consumers often find themselves in.
To help prevent injury, there are safety standards in place for some products. There are also information standards for some products to help you make informed decisions when purchasing and caring for a product.
From time-to-time we publish reports on projects or assessments completed that are of general interest to New Zealanders.
We work with the consumer advisory sector to ensure we hear about the issues that cause consumers harm and to protect the wider community from unlawful trade practices.
If you think a business or person isn't complying with one of the laws we enforce, you can make a complaint to us.
Do you have an issue or a problem you need to solve?