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How the Commission helps

When you buy goods or services in New Zealand you are protected by consumer laws. The Commission enforces some of these laws including ones that give you rights when you borrow money or buy goods on credit.

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Your rights as a consumer

It is important that as a consumer, you know your rights.

Whether you are buying goods or services in a shop, online, over the phone, or signing up to a consumer loan, you have rights.

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Dealing with typical situations

Do you have a particular issue or problem you need to solve? We cover typical situations that consumers often find themselves in.

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Product safety and consumer information standards

To help prevent injury, there are safety standards in place for some products. There are also information standards for some products to help you make informed decisions when purchasing and caring for a product.

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Consumer issues report

Our Consumer Issues report identifies current issues and emerging risks that have the potential to affect markets or consumers.

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Resources for consumer advisory sector

We work with the consumer advisory sector to ensure we hear about the issues that cause consumers harm and to protect the wider community from unlawful trade practices.

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Make a complaint

If you think a business or person isn't complying with one of the laws we enforce, you can make a complaint to us.

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