Consumers
The Commerce Commission is New Zealand’s consumer watchdog enforcing the law to ensure businesses trade fairly and lend responsibly.
In this section
How the Commission helps
When you buy goods or services in New Zealand you are protected by consumer laws. The Commission enforces some of these laws including ones that give you rights when you borrow money or buy goods on credit.
Your rights as a consumer
It is important that as a consumer, you know your rights.
Whether you are buying goods or services in a shop, online, over the phone, or signing up to a consumer loan, you have rights.
Dealing with typical situations
Do you have a particular issue or problem you need to solve? We cover typical situations that consumers often find themselves in.
Product safety and consumer information standards
To help prevent injury, there are safety standards in place for some products. There are also information standards for some products to help you make informed decisions when purchasing and caring for a product.
Consumer reports
From time-to-time we publish reports on projects or assessments completed that are of general interest to New Zealanders.
Resources for consumer advisory sector
We work with the consumer advisory sector to ensure we hear about the issues that cause consumers harm and to protect the wider community from unlawful trade practices.
Read about your consumer rights and business responsibilities in another language
Do you have an issue or a problem you need to solve?
Compare providers for the best mobile and broadband customer service
Check the Commerce Commission survey scores to compare the mobile and broadband customer service rankings of New Zealand providers