Phone and broadband

The world of telecommunications can be complex. Our consumer advice is designed to provide you with information to help you make informed purchasing decisions, enter into a fair contract with your provider, ensure you receive accurate and understandable bills, and provide advice about where to turn if things go wrong.

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Broadband performance

The Commission runs a programme to monitor the broadband performance of more than 3,000 New Zealand households.

The aim of the monitoring programme is to provide consumers with independent information on broadband performance across different providers, plans and technologies, to help them choose the best broadband for their household. Shining a light on actual broadband performance will also encourage telecommunications providers to compete on performance and not just price.

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Buying goods and services

Any person who buys goods or services in New Zealand is protected by New Zealand's fair trading laws. When deciding whether to buy a good or service, you must be given accurate and truthful information.

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