Businesses and salespeople must not give you false or misleading information or create for you a misleading impression about a product or service. This includes details about the nature, quantity, quality, origin, performance characteristics, suitability or benefits of goods or service - everything must be accurate and clearly described. Business must also be able to substantiate any claims they make about the products or services they offer for sale.

As a consumer, it is important you know your rights. For example the Consumer Guarantees Act provides consumers with a range of guarantees about the goods they buy for personal use. These include that goods are of an acceptable quality and that spare parts and repair facilities will be available for a reasonable amount of time.

Read more about your rights as a consumer.

Buying online

Buying online is a convenient way to shop, giving you access to a wide range of products and services.

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Buying at auction

Auctions have always been a popular sales technique, used to sell many types of goods from small household items through to cars and houses.

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Buying privately

When you buy from a private seller, if something goes wrong you aren’t legally protected to the same extent as when you buy from a trader. It’s a good idea to make sure you know exactly what you are buying and from who, before committing to a purchase.

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Buying goods on layby

Buying goods on layby can be a convenient way to shop.

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Trusting origin, environment and health claims

Advertising claims that goods and services are superior, healthier and better for the environment are everywhere. You have the right to expect sellers' claims are accurate and can be backed up.

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You will often see price comparisons, discounts or special offers when you are shopping. This page will explain some of the rules about pricing.

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