These provisions direct us to monitor RSQ and make information available in a way that informs consumer choice. They also give us the ability to review industry RSQ codes, provide guidelines to the industry on RSQ matters, and create Commission RSQ codes. The provisions also require us to review industry dispute resolution schemes at least once every 3 years.

In December 2021 we published our Improving Retail Service Quality Final Baseline Report which sets out the RSQ matters we think need improving.

We are currently undertaking activities to identify and test potential solutions to improve the key RSQ matters.

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