Fair Trading

The Fair Trading Act prohibits false and misleading consumer information.

Make a Complaint.

Follow this simple step-by-step guide on how to make a complaint under the Fair Trading or Commerce Acts. Either email us or fill out our online form or call on 0800 94 3600.

In this section...

Of special interest

Fair Trading fact sheets

New fact sheets cover the areas environmental claims, add-ons and hidden fees, special offers and competitions and debt collecting.

All fact sheets

Guidelines for bundled telecommunications products

DVD: An Evening with the Fair Trading Act

In an effort to help your business comply with the Fair Trading Act, the Commission has produced the DVD An Evening with the Fair Trading Act and other compliance resources, to be used as part of your compliance programme. To order a DVD contact the Commission at contact@comcom.govt.nz.

Watch the DVD on the Commission's Youtube channel at http://www.youtube.com/commercecommission

Enforcement Criteria

The Commerce Commission applies the following enforcement criteria: extent of detriment, seriousness of conduct and public interest.

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Fair Trading Resources

The Fair Trading Act

The Commerce Commission publishes factsheets and guidelines for businesses and consumers wanting to better understand their obligations and rights under the Fair Trading Act.

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Developing a Fair Trading Compliance Programme

A compliance programme is an in-house checking system designed to ensure that businesses and their staff do not breach the Fair Trading Act.

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Product Safety Standards

There are currently six product safety standard regulations. They are for: baby walkers, children's nightwear, childen's toys, cigarette lighters, household cots and pedal bicycles.

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Consumer Information Standards

Currently there are four consumer information standards regulations. They are for country of origin labelling for clothing and footwear, care labelling, fibre content labelling and used motor vehicles.

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