Make a complaint
If you think a business or person isn't complying with one of the laws we enforce, you can make a complaint to us.
Read this page in:
- Fair Trading Act which prohibits false and misleading behaviour by businesses
- Credit Contracts and Consumer Finance Act which protects consumers when they borrow money or buy goods on credit
- Commerce Act which prohibits anti-competitive mergers and behaviour.
Make a complaint
If you think a business or person is not complying with one of the laws we enforce, you can make a complaint to us.Make a complaint now
Alternatively you can call us on 0800 943 600 or email firstname.lastname@example.org.
Due to COVID-19 Commission staff are working from home and your call may take longer to answer than normal.
Our call centre will be open Monday to Friday from 9am till 12 noon, and from 1pm till 4pm.
COVID-19 related complaints
Disrupted travel, events and trade – the COVID-19 virus has had a significant impact on both consumers and businesses, with disruptions to travel, trading and events. The virus has many wondering what their rights and obligations are in these situations. We have produced a fact sheet that outlines some of the legal principles that apply to these situations.
There are a number of Government agencies and departments taking consumer and business complaints relating to COVID-19. To ensure that your complaint or issue is directed to the right place please check the list below:
Price increases – for any complaints relating to increased prices during COVID-19 please contact the Ministry of Business, Innovation and Employment using their online form.
If a trader has given you a reason for a price increase that you think is false or misleading then please fill out our complaint form.
Physical distancing requirements – if you are concerned a trader is not providing for the physical distancing requirements of alert level 2 for their customers or staff, then please contact Police 105 using their online form.
Food safety issues – if you are concerned about food safety issues at a restaurant, café or takeaway shop open during alert level 2 then please contact your local Council. You can find a list of contact numbers here.
Reporting cartel conduct
Make a complaint about the Commerce Commission
If you have concerns about the way the Commission has handled an investigation or matter, you can make a complaint to us.
Who else can help?
There are other organisations that may be able to assist you in resolving your issue.
Getting your money back
Sometimes following an investigation we are able to achieve financial redress for affected consumers, however we are not a dispute resolution service. You may need to take your own action if you want your individual issue to be resolved, such as getting your money back.
Contact the Disputes Tribunal.
Financial products and services
The Banking Ombudsman can look into most types of banking-related complaints and provide information on banking related matters, www.bankomb.org.nz.
To find a budget advice service near you, go to the National Building Financial Capability Charitable Trust website.
You can also contact MoneyTalks, a free, confidential and non-judgemental helpline on 0800 345 123 or visit www.moneytalks.co.nz.
Understanding your rights and responsibilities
For free advice to know and understand your consumer rights and obligations and how to use this information to get the best outcomes contact a Citizens Advice Bureau near you.