Commission's role in telecommunications
We work to ensure broadband and mobile markets are competitive through regulation of wholesale telecommunications services and our monitoring of how the retail market is performing.
The regulation of fixed-line telecommunications is complex and there is a new regulatory regime coming into force in January 2022 for the regulation of the ultra-fast broadband fibre networks. To help stakeholders understand fixed line telecommunications regulation in New Zealand we have provided an overview, available here.
Along with broadband, we also regulate certain voice (mobile and landline) services. This includes number portability – ensuring consumers can keep their phone number when they switch providers – the termination rates mobile providers charge each other, and allowing retailers access to Spark's voice services. Every 5 years we are required to review whether the existing services should be deregulated.
- monitoring competition in, and the performance and development of, telecommunications markets
- conducting inquiries, reviews, and studies relating to the telecommunications industry.