In the event of a power failure, a person accessing their landline via the fibre network may not be able to contact the 111 emergency service. This is because the equipment used to provide the fibre service does not operate without electricity. A person whose landline is provided for over the copper network will normally still be able to contact the 111 emergency service in an event of a power failure.

A Commission 111 Contact Code must therefore be in force before Chorus can stop offering copper services.

The Commission will be consulting with interested persons throughout the process of preparing the code. Interested persons include the New Zealand Police, Fire and Emergency New Zealand, the Director of Civil Defence Emergency Management and every provider of an initial call answering point for the 111 emergency service.

We have previously indicated that the development of the Copper Withdrawal Code and the Commission 111 Contact Code would be completed by the end of 2019. Our aim is now to have these codes in place by mid-2020. We note that the statutory deadline for developing these codes is the implementation date (ie, 1 January 2022).


111 Contact Code feedback

We are currently seeking feedback on our approach and we welcome your feedback and submissions.

Find out more


This view shows the latest stage in the project. Click on the circled dates to see details. Navigate to other months, or scroll down, to see all stages.

Note: these dates are indicative only and are subject to change.

  • 30 Jun 2020

    Final Code published

  • 30 Apr 2020

    Cross-submissions on draft Code due

  • 30 Apr 2020

    Technical industry workshop (TBC)

  • 27 Mar 2020

    Submissions on draft Code due

  • 28 Feb 2020

    Draft Code published

  • 29 Nov 2019

    Key issues workshop

  • 11 Oct 2019

    Submissions on Emerging views paper due

  • 12 Sep 2019
  • 03 Apr 2019

    Completed

    Update on timeline for development of telecommunications codes

    See documents

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