Completed
Review of the Commission 111 Contact Code
This page was updated1 month ago
The purpose of the Commission 111 Contact Code is to ensure that vulnerable consumers, or persons on their behalf, have reasonable access to an appropriate means of contacting the 111 emergency service in the event of a power failure.
The purpose of the Commission 111 Contact Code is to ensure that vulnerable consumers, or persons on their behalf, have reasonable access to an appropriate means of contacting the 111 emergency service in the event of a power failure
The Commission commenced a review of the 111 Contact Code in 2023. The purpose of this review was to determine whether the Code was appropriately meeting its purpose and the requirements under the Telecommunications Act 2001.
The Commission has reviewed the Code and has found that while the Code continues to deliver against the minimum requirements in the Act, there is scope for improvement. We prepared a draft amended Code for consultation with interested parties alongside a Draft Decisions and Reasons paper.
Following assessment of all views and evidence received through the consultation process, we will prepare and publish a final amended Code.
For more information on the 111 Contact Code, you can visit the Commission 111 Contact Code page.
To access documents we published as part of the Code’s implementation, you can visit the page associated with that project, Developing the Commission 111 Contact Code.
If you have any enquiries about the 111 Contact Code or the review, please contact telecommunications@comcom.govt.nz.
This view shows the latest stage in the project. Click on the circled dates to see details. Navigate to other months, or scroll down, to see all stages.
Note: these dates are indicative only and are subject to change.