The Telecommunications Act gives us powers to improve retail service quality (RSQ) including customer service, faults, installation, contracts, product disclosure, billing, switching, service performance, speed and availability.
We conducted a review of nearly 80,000 anonymous consumer bills, engaging Schiff Consulting to analyse how residential consumers buy and use mobile plans, add-ons and causal rates for data, mins and SMS.
In November 2018 the Act was amended by the Telecommunications (New Regulatory Framework) Amendment Act 2018. The amendments to the Act required the Commerce Commission to make the Code by 1 January 2022.
The purpose of the Commission 111 Contact Code is to ensure that vulnerable consumers, or persons on their behalf, have reasonable access to an appropriate means of contacting the 111 emergency service in the event of a power failure at their premises.
We are required to complete an Investigation into the regulation of certain copper services contained in Schedule 1 of the Telecommunications Act 2001 (the Act) by no later than 31 December 2025.
The Commission is required to review each industry dispute resolution scheme at least once every 3 years and provide any recommendations to the scheme provider on how to improve the scheme.