Telecom complies with the Telecommunications Service Obligations
Published18 Sep 2009
The Commerce Commission has advised the Minister for Communications and Information Technology that Telecom Corporation of New Zealand Limited has complied with all its Telecommunications Service Obligations (TSO) quality measures for the 2008/09 financial year.
Each year, Telecom is required to provide the Commission with audited information on its compliance with the quality measures for Telecom's local residential telephone service that are part of the TSO Deed between the Crown and Telecom. These service quality measures include measures relating to line connect speed capacity for standard internet calls, unsuccessful residential call attempts and 111 (emergency) calls.
The Commission reviews Telecom's compliance with these service quality measures and reports to Telecom and the Minister for Communications and Information Technology on its review.
The relevant TSO instrument is the TSO Deed for Local Residential Telephone Service dated December 2001 between the Crown and Telecom Corporation of New Zealand Limited and Telecom New Zealand Limited. Under the Deed, Telecom must satisfy the local residential telephone service quality measures in Part II of the Schedule to the TSO Deed and must report to the Crown (and pursuant to the Telecommunications Act 2001) the Commission on its performance against the local residential telephone service qualify measures.
Section 80 of the Act states:
Assessment of compliance with TSO instrument
Not later than 60 working days after the end of each financial year of a TSO provider under a TSO instrument, the Commission must -
a) assess the TSO provider's compliance with the TSO instrument during that financial year in accordance with any process set out in the TSO instrument; and
b) notify the TSO provider and the Minister in writing of any non-compliance by the TSO provider with the TSO instrument.
