In the Commissions view Pulse Energy Limited is likely to have breached section 13(c) by switching customers without their consent; section 13(g) by comparing its GST exclusive rates with customers GST inclusive rates; and sections 11 & 19(1)(b) by representing that a low fixed daily rate was available to customers residing in a certain area where the rate being offered was not in fact available.
PartiesPulse Energy Limited
Category
Consumer
Sub-category
Act/Section
Fair Trading Act ss 11, 13(c), 13(g), 19(1)(b)
Industry
Electricity, gas, water, and waste services
