Youi NZ Pty Limited was ordered to pay a fine of $320,000 following admissions it had breached sections 13 and 21C of the Fair Trading Act through various false representations. These included representing that consumers could obtain a quote online when in fact this was not possible for the significant majority of customers; customers bank or credit card details were required to generate a quote when this was not the case; customers were obtaining a quote when in fact a policy was being issued. In addition Youi asserted a right to payment for unsolicited insurance policies by sending letters demanding payment and/or debiting consumers bank or credit card accounts without their express permission or knowledge.
