Telecommunications Commissioner Douglas Webb has today advised the Minister of Communications that Telecom has met all the service quality measures in the 2003 / 2004 year.
The measures are detailed in Telecom's Telecommunications Service Obligations Deed with the Crown.
In September 2004, Mr Webb advised the Minister that Telecom had met all but one of the service quality measures. He said there was inadequate information to assess whether Telecom had met the measure for dial up internet connection speeds on residential lines, measure 11.1.
Since that time, Telecom has provided further audited information and the Commerce Commission has been able to conclude that Telecom has complied with measure 11.1.
Measure 11.1 is defined in the TSO Deed as:
Line connect speed capacity for standard Internet calls
The measures (which apply for standard Internet calls from and after the second anniversary of the commencement date) are:
a) 95% of all existing residential lines meet the 14.4 kps connect speed
b) 99% of all existing residential lines meet the 9.6 kps connect speed
For the purposes of assessing Telecom's performance against these measures:
c) An inability for an existing residential line to reach the kps connect speed measure arising from an event of force majeure or a specified matter beyond Telecom's reasonable control is to be disregarded
d) The measurement will consist of the application of a calibrated model to the installed local access plant records held by Telecom.
