Monitoring New Zealand’s broadband performance

The Commission runs a programme to monitor the broadband performance of more than 3,000 New Zealand households.

The aim of the monitoring programme is to provide consumers with independent information on broadband performance across different providers, plans and technologies, to help them choose the best broadband for their household. Shining a light on actual broadband performance will also encourage telecommunications providers to compete on performance and not just price.

The programme is delivered by SamKnows, a world leader in internet performance measurement, covering almost half of the world’s internet population. More information about Sam Knows can be found at

Monitoring results and reports from the programme will be available on a dedicated website from October 2018 at

Become a broadband volunteer


To make sure we get an accurate picture of how New Zealand’s broadband is performing, we need volunteers from all parts of the country, of all ages, and on all types of broadband technologies, plans and providers to take part.

You will not be paid to participate in the programme, and it will not cost you anything to participate.

If you are selected you will be provided with a ‘Whitebox’ (similar to a modem) to plug in at home. The Whitebox performs automated tests on your home internet performance at different times of the day. It will not record any personal information or browsing history, and does not interfere with your internet service. A small amount of your broadband data will be used to conduct testing. However, this is expected to have little to no impact on testing volunteers.

Volunteers will also have access to their own personal internet performance information, which may help diagnose problems and improve home broadband performance.

Sign up to be a volunteer here.

If you are selected SamKnows will contact you directly.