The Commission investigated whether Jetstars practice of preselecting a checked baggage allowance, seat selection and travel insurance for customers purchasing New Zealand domestic fares on its website, mobile site and mobile applications was liable to mislead the public about the price of the airfares or the nature of kind of services that were being provided.
PartiesJetstar Airways Pty Limited
Category
Consumer
Sub-category
Act/Section
Fair Trading Act ss 9, 11, 13(b), 13(g)
Industry
Transport, postal, and warehousing
StatusClosed
Outcome
Settlement, Court enforceable undertakings, Warning letter
