Prior to 2019, we published the Consumer Issues Report. This identified current issues and emerging risks that have the potential to affect markets or consumers. It was one of the initiatives undertaken by the Commission to better understand the potential issues that New Zealand consumers face and where there is likely to be the greatest harm. Our report was based on an analysis of information from a wide range of sources, including our own data as well as information from other government and community agencies.

The report was produced for the first time in 2014 to inform our internal planning. After completing the first report, we considered the benefit to others if we were to share this information publicly.

We have moved to a new format for presenting themes in consumer complaints made to the Commission. See the Complaints Snapshot.