Accessibility quick links
Go to homepage
Skip to main navigation
Menu
Close
Skip to site search
Skip to main content
Tertiary supplementary navigation
News and media
Documents
Careers
Contact us
English
Māori
中文
한국어
Samoan
Tongan
Global site search
Global site search form
Enter keyword
Submit site search
Make a complaint
Commerce Commission main navigation
Consumers
Show/hide child menu items
Consumers
Consumers home
See more
Consumer reports
Complaints snapshot
Consumer issues report
Lender website review
Unfair contract terms reviews
See more
Dealing with typical situations
Buying goods and services
Borrowing money and buying on credit
Buying an extended warranty
See more
How the Commission helps
See more
Product safety and consumer information standards
Baby walkers
Children's nightwear
Children's toys
See more
Read about your consumer rights and business responsibilities in another language
处理典型情况
일반적인 상황 처리
Te whakarite i ngā āhuatanga noa
Faafoeina o tulaga masani e tulai mai
Ko e fai ‘o e fatongia ‘i he tūkunga angamaheni
Resources for consumer advisory sector
Red flags
It's All Good animations
Printed brochures
See more
Your rights as a consumer
Unfair contract terms
Enforcing your rights and dispute resolution
Unconscionable conduct
See more
Business
Show/hide child menu items
Business
Business home
See more
Avoiding anti-competitive behaviour
What is a competitor?
What is a cartel?
Agreements that substantially lessen competition
See more
Business consultations
See more
Credit providers
When consumer credit law applies to your business
The lender responsibility principles
See more
Dealing with typical situations
Selling goods and services
Advertising your product or service
Making accurate claims
See more
Merging or acquiring a company
Applying for a merger clearance
Authorising anti-competitive transactions
See more
Pricing your products or services
See more
Resources for consumer advisory sector
Red flags
It's All Good animations
Printed brochures
See more
The Commission's role
Market studies
See more
What happens when you do not comply with the law
See more
Your obligations as a business
Product safety standards
What is being 'in trade'?
Unfair contract terms
See more
Your rights as a business
Unfair contact terms
Unconscionable conduct
See more
Regulated industries
Show/hide child menu items
Regulated industries
Regulated industries home
See more
Airports
Our role in airports
Airports projects
See more
Dairy
Our role in dairy
Dairy projects
See more
Electricity lines
Our role in electricity lines
Electricity lines projects
Electricity lines price-quality paths
Electricity transmission
See more
Fibre
Our role in fibre services
Fibre projects
Fibre price-quality paths
Information disclosure requirements for fibre
See more
Fuel
Our role in the fuel sector
See more
Gas pipelines
Our role in gas pipelines
Gas pipelines projects
Gas pipelines price-quality paths
See more
Grocery
See more
Input methodologies
Overview of input methodologies
Input methodologies projects
See more
Our role in regulated industries
Why regulate?
What we do
Which markets are affected?
Levy consultations
See more
Regulatory projects
See more
Retail Payment System
Our role in retail payment systems
See more
Telecommunications
Telecommunications updates
Our role in telecommunications
Telecommunications projects
Telecommunications for consumers
Regulated services
See more
Make a complaint
Case register
Show/hide child menu items
Case register
Case register home
See more
Anti-competitive agreement authorisations
See more
Anti-competitive conduct
See more
Consumer
See more
Competitive collaboration
See more
Consumer credit
See more
Mergers
Clearances
Authorisations
Merger investigations
See more
Regulation
See more
Regulatory projects
News and media
Show/hide child menu items
News and media
New and media home
See more
Bulletin
See more
Commission in the news
See more
Media releases
See more
Speeches and presentations
See more
Documents
About us
Show/hide child menu items
About us
Careers
See more
Our people
Our structure
Our Board
Our leadership team
See more
Our policies and guidelines
COVID-19
Cyclone Gabrielle
See more
Our role
Market studies
See more
Research
Understanding Stakeholder Perceptions
See more
Requesting official information
Official Information Act register
See more
Strategic planning and accountability reporting
Quarterly snapshot
Annual Report
Performance reports
See more
Submissions made by the Commission
See more
Working with other agencies
See more
Careers
Subscribe
Contact us
Home
Regulated industries
Telecommunications
Projects
Copper Services Investigation
Approach paper published
Approach paper published
This page was updated
3 weeks ago
Media Releases
Event Name
Approach paper published
Start Date
Apr 22, 2024
