In 2023, we completed a review of the Copper Withdrawal Code to assess whether it met its minimum requirements and intended purpose and if it could be improved to better deliver on the requirements.
The Copper Withdrawal Code came into effect on 1 March 2021 setting out minimum requirements that Chorus must meet before it stops supplying copper services.
The purpose of the Commission 111 Contact Code is to ensure that vulnerable consumers, or persons on their behalf, have reasonable access to an appropriate means of contacting the 111 emergency service in the event of a power failure.