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  • Dealing with typical situations

    Do you have an issue or problem you need to solve? Below are some typical situations that consumers often find themselves in.

  • Complaints snapshot 2020/21

    Consumers can make a complaint to the Commission via our website, by calling 0800 943 600 or by email to contact@comcom.govt.nz.

  • Mobile trading and door-to-door selling

    Mobile trading and door-to-door selling. If you are a mobile trader, or sell door-to-door or through telemarketing, there are rules you should know about. ... Selling over the phone or door-to-door.

  • Disclosure obligations

    You can do this in three ways:. If you have a website, you must display your standard form contract terms and costs of borrowing prominently and clearly on the site. ... This applies even if you have already publicly displayed the…

  • Changes to credit laws

    Introduction of offences (including infringement offences) for failing to make prescribed information publicly available including online. ... It is now an infringement offence for consumer credit providers to fail to display…

  • Advertising

    For more information, watch the online seminar about advertising and fees, and read this handout.

  • Product safety standards

    Go to the Standards New Zealand website to buy the standards unless stated in the individual product guidance. ... pistol crossbows. inclined infant sleep products. For more information about unsafe goods notices and any updates…

  • It's All Good animations

    You may find information to assist you on our website. If you want to learn about….

  • Returns and refunds

    Read more about faulty services on the Consumer Protection website. ... Make a complaint using our online form, or call 0800 943 600.

  • Certification FAQs

    A list of lenders and mobile traders where certification has been refused is available on our website. ... A list of lenders and mobile traders exempt from certification is available on our website.