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Number portability enables a customer to switch telecommunications providers while keeping the same phone number.
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Since December 2022, the Commission has operated a monthly research programme into consumer satisfaction with Telecommunications Retail Service Quality (RSQ). The program allows the Commission to gather consumer insights, monitor telecommunications
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Number portability enables a customer to switch telecommunications providers while keeping the same phone number.
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New Zealand is transitioning from the old copper telephone and broadband network to new technologies via fibre and mobile networks.
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Each year we produce annual monitoring reports which look at competition in, and the performance and development of, telecommunications in New Zealand.
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The Telecommunications Development Levy (TDL) was established by legislation in June 2011. The levy is set at $50 million a year until 2019, which we are required to allocate proportionately to qualifying telecommunications providers.
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The unbundled copper low frequency backhaul (UCLF backhaul) services allows retail service providers to pick up their traffic from Chorus at a more convenient point for them (than the specified point).
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The Commission is required to review each industry dispute resolution scheme at least once every three years and provide any recommendations to the scheme provider on how to improve the scheme.
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Regulated fibre providers can apply for exemptions from, or modifications to, information disclosure (ID) requirements. Here you will find some guidance about the exemption process and any exemptions granted.
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Buying online is a convenient way to shop, giving you access to a wide range of products and services.
